Agnostix Technologies
Connectivity here is not expensive because fibre is expensive. It is expensive because every ISP builds and runs everything twice: its own cable on the same pole, its own billing system, its own network operations centre (NOC), its own support desk.
Agnostix builds the software and licenses the platforms that remove that duplication. An ISP should spend its money on customers, not on overhead.
Three things bring the cost down. Each is a working system, not a slide.
01 · Lower the cost of connectivity
SaidaLink runs billing, customer records, the NOC, device management and support from one console. M-Pesa and other mobile money, PPPoE over RADIUS, and Huawei, ZTE and FiberHome OLTs are all handled in one place. It is priced per subscriber, so the ISP's overhead per customer falls as it grows.
Operating live in over 10 countries in Africa.
02 · Share infrastructure
LitSpan Africa runs open-access fibre. One party owns and lights the fibre, and many providers sell over it. An ISP brings its brand and its customers, and plugs in at the network edge: no trenching, no OLTs, no NOC to staff. Each provider is kept separate at the network layer, so no one can see or claim another provider's customers.
Built by a team that has delivered open-access systems for companies around the world. The LitSpan network itself is still coming up.
03 · Manage what is built
Clean poles. Documented closures. Every serial number accounted for. Plant audited in SaidaOSP, optical levels watched from the NOC. A network nobody records is a network nobody can repair cheaply.
SaidaAI
SaidaAI is built into SaidaLink and LitSpan Africa, not bolted on as a chat window. It works from the same subscriber record as billing and the NOC, so it answers with what is actually true about the line.
Support
Answers subscribers over WhatsApp, SMS, web chat and voice, in more than 15 languages including Swahili. It checks the account and the line, and hands off to a person with the full thread.
NOC
Groups related alarms so one fault does not become fifty tickets. It links an outage to the OLT port and the customers behind it, and drafts the outage notice for the NOC to approve.
Billing
Sends the mobile-money payment prompt inside the conversation, and suggests the likely account for a payment it cannot place. Finance confirms.
Provisioning
Checks an ONU registration against the OLT and tells the technician what is wrong before they leave the site.
Each operator's data stays with that operator. SaidaAI is metered per tenant and runs on Azure AI Foundry.
How SaidaAI is plugged in
Software for ISPs
The white-label operations and business system for an ISP: billing, CRM, NOC, device management, HR, analytics and SaidaAI, all working from one subscriber record. Fibre, wireless, satellite and enterprise operators run on the same core.
Open-access fibre
Open-access fibre and the system that runs it. Providers sell FTTH under their own brand without owning fibre or building software. Each provider is kept separate at the network layer, and data stays in country.
Notes from building and running networks in Kenya: what poles, closures, tickets and payments actually cost, and what changes when they are shared or managed properly.
· 3 min
Every ISP running its own drop down the same street pays for the same wayleave, the same closures and the same repairs. The customer pays for all of it.
· 3 min
A small ISP does not have the capital to build every street it wants to sell on. Open access lets it grow by signing customers instead of laying cable.
· 3 min
A closure nobody recorded is cheap on the day it is hung and expensive every day after. The cost shows up in truck rolls, outage minutes and lost customers.